Hafiyacu is a web-based digital assistance platform designed to help Rwandans access Irembo and other online government services more easily.
It bridges the gap between technology and everyday users by connecting people who are not comfortable with digital platforms to trained agents who assist them through a simple, chat-based process.

The platform focuses on simplicity, trust, and accessibility, making essential services like Mutuelle payments, civil documents, and online applications easier for everyone—especially non-tech-savvy users.

Key Features

• Agent-Assisted Service Requests – Users request help and get connected to approved agents
• Chat-Based Assistance – Simple, WhatsApp-like conversation flow
• Secure Task Payment System – Pay for services before or during assistance
• Admin Dashboard – Manage agents, tasks, payments, and conversations
• Service Tracking & Monitoring – Track request status in real time
• User-Friendly UX – Designed for people unfamiliar with complex websites